Mackie SA1521Z User Manual download pdf (Page 11)

A. LOUD Technologies Inc. warrants all materials,

workmanship and proper operation of this product for a period

of three years from the original date of purchase. You may

purchase an additional 24-month Extended Warranty (for a

total of 60 months of coverage). Visit our website and follow

the “Product Registration” links for details (www.mackie.com).

If any defects are found in the materials or workmanship or

if the product fails to function properly during the applicable

warranty period, LOUD Technologies, at its option, will repair

or replace the product.

This warranty applies only to equipment

sold and delivered within the U.S. and Canada by LOUD

Technologies Inc. or its authorized dealers.

B. For faster processing (not to mention a free gift), register

online or mail in the product registration card.

C. Unauthorized service, repairs, or modiﬁcation of Mackie

products will void this warranty. To obtain repairs or

replacement under warranty, you must have a copy of your

sales receipt from the authorized Mackie dealer where you

purchased the product. It is necessary to establish purchase

date and determine whether your Mackie product is within

the warranty period.

D. To obtain warranty repair or replacement:

Call Mackie Technical Support at 800/898-3211, 7 AM

to 5 PM Monday through Friday (Paciﬁc Time) to get

authorization for repair or replacement. Alternately, go to

the Mackie website, click “Support” (www.mackie.com/

support), and follow the instructions for reporting a warranty

issue and submitting a request for an advance replacement.

Advance Replacement: Mackie will ship a replacement

unit to you along with an invoice for the suggested

retail price of the replacement unit. You must return the

defective unit immediately to cancel the invoice. If you do

not return the defective unit within 30 days, you must pay

the full amount stated in the invoice to satisfy your debt.

3. Repair: When you call Mackie Technical Support,

explain the problem and obtain a Service Request

Number. Have your Mackie product’s serial number

ready. You must have a Service Request

Number before you can obtain factory-

authorized service.

 •Packtheproductinitsoriginalshippingcarton.Also

include a note explaining exactly how to duplicate the

problem, a copy of the sales receipt with price and date

showing, your daytime phone number and return street

address (no P.O. boxes or route numbers, please!), and

the Service Request Number. If we cannot duplicate the

problem or establish the starting date of your Limited

Warranty, we may, at our option, charge for service time

and parts.

 •Shiptheproductinitsoriginalshippingcarton,

freight prepaid to the authorized service center. Write

the Service Request Number in BIG PRINT on top of

the box. The address of your closest authorized service

center will be given to you by Technical Support, or it

may be obtained from our website. Once it’s repaired,

the authorized service center will ship it back by ground

shipping, pre-paid (if it qualiﬁed as a warranty repair).

Note: Under the terms of the warranty, you must ship

or drop-off the unit to an authorized service center.

The return ground shipment is covered for those units

deemed by us to be under warranty.

Note: You must have a sales receipt from an authorized

Mackie dealer for your unit to be considered for

warranty repair.

IMPORTANT: Make sure that the Service Request

Number is plainly written on the shipping carton. No

receipt, no warranty service.

E. LOUD Technologies reserves the right to inspect any

products that may be the subject of any warranty claims before

repair or replacement is carried out. LOUD Technologies may,

at our option, require proof of the original date of purchase in

the form of a dated copy of the original dealer’s invoice or sales

receipt. Final determination of warranty coverage lies solely

with LOUD Technologies.

F. Any products returned to one of the LOUD Technologies

factory-authorized service centers, and deemed eligible

for repair or replacement under the terms of this warranty

will be repaired or replaced. LOUD Technologies and its

authorized service centers may use refurbished parts for repair

or replacement of any product. Products returned to LOUD

Technologies that do not meet the terms of this Warranty

will not be repaired unless payment is received for labor,

materials, return freight, and insurance. Products repaired

under warranty will be returned freight prepaid by LOUD

Technologies to any location within the boundaries of the USA

or Canada.

G. LOUD Technologies warrants all repairs performed

for 90 days or for the remainder of the warranty period.

This warranty does not extend to damage resulting from

improper installation, misuse, neglect or abuse, or to exterior

appearance. This warranty is recognized only if the inspection

seals and serial number on the unit have not been defaced or

removed.

H. LOUD Technologies assumes no responsibility for the

timeliness of repairs performed by an authorized service

center.

I. This warranty is extended to the original purchaser. This

warranty may be transferred to anyone who may subsequently

purchase this product within the applicable warranty period

for a nominal fee. A copy of the original sales receipt is

required to obtain warranty repairs or replacement.

J. This is your sole warranty. LOUD Technologies does not

authorize any third party, including any dealer or sales

representative, to assume any liability on behalf of LOUD

Technologies or to make any warranty for LOUD Technologies

Inc.

K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE

WARRANTY GIVEN BY LOUD TECHNOLOGIES INC.

AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS

AND IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. THE WARRANTY GIVEN ON THIS PAGE

SHALL BE STRICTLY LIMITED IN DURATION TO THREE

YEARS FROM THE DATE OF ORIGINAL PURCHASE

FROM AN AUTHORIZED MACKIE DEALER. UPON

EXPIRATION OF THE APPLICABLE WARRANTY PERIOD,

LOUD TECHNOLOGIES INC. SHALL HAVE NO FURTHER

WARRANTY OBLIGATION OF ANY KIND. LOUD

TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY

INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES

THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE

PRODUCT OR ANY WARRANTY CLAIM. Some states do

not allow exclusion or limitation of incidental, special, or

consequential damages or a limitation on how long warranties

last, so some of the above limitations and exclusions may not

apply to you. This warranty provides speciﬁc legal rights and

you may have other rights which vary from state to state.

Please keep your sales receipt in a safe place.

SA1521z Limited Warranty

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Mackie SA1521Z User Manual Page 11

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