Mackie S225 User Manual download pdf (Page 8)

Repair

Service for Mackie products is available at a factory-

authorized service center. Service for Mackie products

outside the United States can be obtained through local

dealers or distributors.

If your S225 needs ser vice, please fol low these in-

struc tions:

1. Review the preceding trou ble shoot ing sug ges tions.

Please.

2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm

PST, to explain the prob lem in detail. They will ask

you all sorts of impertinent questions in the hope of

sorting out the problem. If it appears that the S225

needs repair, you will be given a Service Request

Number. Have your loudspeaker’s serial number

ready. You must have a Service Request Num ber be-

fore you can obtain service at a factory-au tho rized

service center.

3. Keep this user’s manual and the de tach able line-

cord. We don’t need them to repair the loud speak er.

4. Pack the loudspeaker in its original pack ag ing,

including protective wrap, endcaps, and box. This

is VERY IMPORTANT. When you call for the Service

Request Number, please let Tech Support know if

you need new pack ag ing. Mackie is not re spon si ble

for any damage that occurs due to non-factory

pack ag ing.

5. Include a legible note stating your name, shipping

address (no P.O. boxes), daytime phone number,

Service Request Number, and a detailed de scrip tion

of the prob lem, in clud ing how we can duplicate it.

6. Write the Service Request Number in

BIG

on top of the box. Product shipped with-

out the Service Request Number will be refused.

7. Tech Support will tell you where to ship the loud-

speaker for repair. We suggest insurance for all

forms of cart age.

8. We’ll try to ﬁ x the loudspeaker with in ﬁ ve business

days. Once it is repaired, we’ll ship it back the same

way in which it was received. This para graph does

not nec es sar i ly apply to non-war ran ty service.

Note: You must have a sales receipt from an Autho-

rized Mackie Dealer to qualify for a warranty repair.

SERVICE INFORMATION

Warranty Service

Details concerning warranty service are spelled out

on page 11 of this manual.

If you think your loudspeaker has a prob lem, please do

everything you can to con ﬁ rm it before calling for service,

in clud ing reading through the following Trou ble shoot ing

sec tion. Doing so might save you from being de prived of

your Mack ie loudspeaker.

Of all Mackie prod ucts returned for ser vice (which is

hardly any at all), many are coded “CND” — Could Not

Duplicate— which usually means the problem lay some-

where else in the sys tem. The following trou ble shoot ing

tips may sound obvious, but here are some things you

can check:

Troubleshooting

No sound

• Are the level controls on the mixer or ampliﬁ er

turned all the way down? Follow the procedures in

the “Quick-Start” section on page 4 to verify that

all the vol ume controls in the system are properly

ad just ed.

• Is the signal source working (and making union

scale)? Make sure the con nect ing cables are in good

repair and se cure ly connected at both ends.

• Make sure the mixer does not have a Mute on or a

Processor loop en gaged. If you ﬁ nd something like

this, make sure the volume/gain is turned down

before disengaging the offending switch.

Poor bass performance

• Check the polarity of the connections between the

mixer and the loud speak ers. You may have your

positive and negative connections re versed at one

end of one cable, causing one loud speak er to be

out-of-phase.

Poor sound

• Is it loud and distorted? Make sure that you’re not

overdriving a stage in the signal chain. Verify that

all level controls are set properly.

• Is the input connector plugged com plete ly into the

jack? Make sure all con nec tions are secure. It’s a

good idea to periodically clean all electrical con-

nec tions with a non-lu bri cat ing electrical contact

cleaner.

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Mackie S225 User Manual Page 8

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