Mackie CR1604 Owner's Manual download pdf (Page 33)

SERVICE INFO

Details concerning Warranty Service are

spelled out on the Warranty Card included

with your mixer (if it’s missing, let us know

and we’ll rush one to you).

If you think your CR1604-VLZ has a problem,

please do everything you can to confirm it before

calling for service. Doing so might save you

from being deprived of your mixer.

Of all Mackie products returned for service

(which is hardly any at all), roughly 50% are

coded “CND” — Could Not Duplicate, which

usually means the problem lies somewhere

other than the mixer. These may sound obvious

to you, but here’s some things you can check:

TROUBLESHOOTING

Bad Channel

• Are the channels assigned to the correct

mix (

1-2

3-4

L-R

• Is the

fader

up?

• Try unplugging any insert devices from the

INSERT

jacks.

• Try the same source signal in another channel,

set up exactly like the suspect channel.

Bad Output

• Is the associated level control (if any) turned up?

• If you’re listening to the

C-R OUTS

PHONES

outputs, has a

SOURCE

selection

been made?

• If it’s one of the

MAIN OUTS

, try unplugging

its companion. For example, if it’s the

LEFT MAIN OUT

, unplug the RCA output.

If the problem goes away, it’s not the mixer.

• If it’s a stereo pair, try switching them

around. For example, if a left output is

presumed dead, switch the left and right

cords, at the mixer end. If the problem

stays on the left, it’s not the mixer.

• Unplug everthing from the

MAIN INSERTS.

Noise

• Turn the channel faders and

AUX RETURN

knobs down, one by one. If the sound disap-

pears, it’s either that channel or whatever is

plugged into it, so unplug whatever that is. If

the noise disappears, it’s from your whatever.

Power

Our favorite question: Is the

POWER

switch on?

Check the fuse .

REPAIR

Service for the U.S. version of the CR1604-VLZ

is only available from Mackie Designs, located in

sunny Woodinville, Washington. (Service for mixers

living outside the United States can be obtained

through local dealers or distributors.) If your

mixer needs service, follow these instructions:

1. Review the preceding troubleshooting

suggestions. Please.

2. Call Tech Support at 1-800-258-6883, 8am

to 5pm PST, to explain the problem and

request an R.A. number. Have your mixer’s

serial number ready. You must have a

Return Authorization number, or we

may refuse the delivery.

3. Set aside the power cord, owner’s manual,

or anything else that you’ll ever want to

see again. We are responsible for the

return of the mixer only.

4. Pack the mixer in its original package,

including endcaps and box. This is VERY

IMPORTANT. If you don’t have a box, please

let Tech Support know that you need a new

one when you call for the R.A. number.

5. Include a legible note stating your name,

shipping address (no P.O. boxes), daytime

phone number, R.A. number and a detailed

description of the problem, including how

we can duplicate it.

6. Write the R.A. number in BIG PRINT on

top of the box.

7. Ship the mixer to us. We recommend United

Parcel Service (UPS). We suggest insurance

for all forms of cartage. Ship to this address:

Mackie Designs Inc.

SERVICE DEPARTMENT

16220 Wood-Red Rd. NE

Woodinville, WA 98072

8. We’ll try to fix the mixer within three

business days. We send everything back

prepaid using UPS BLUE (Second Day

Air). If you rush your mixer to us by Air

Shipment, we’ll treat it in kind by letting it

jump to the head of the line, and we’ll also

ship it back to you UPS RED (Next Day

Air). This paragraph does not necessarily

apply to non-warranty service.

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Mackie CR1604 Owner's Manual Page 33

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